Frequently Asked Questions
We're open 7 days a week:
|Mon - Fri:||8:00am - 5:30pm|
|Sat - Sun:||9:00am - 5:30pm|
We are closed on: Thanksgiving, Christmas, New Year's Day, Easter, Memorial Day, Independence Day, and Labor Day
Do you deliver? Do you assemble?
Yes and yes. We can deliver nearly everything we sell to nearly any location for a reasonable fee. Qualifying purchases on AceHardware.com can be delivered for free (see AceHardware.com for details). Assembly can be added to many items purchased on AceHardware.com, and we offer wheelbarrows in-store both unassembled and assembled.
Do you cut glass? Do you build and repair screens? Will you cut the lumber or plywood I am purchasing?
Yes, yes, and yes. We cut glass purchased from Main Building Supply to your specifications. We also repair existing screens and build new ones to your specifications. We are happy to make cuts to lumber, plywood, and rebar purchased from Main Building Supply as well. There is no charge for a cut or two to fit something in your vehicle, and we charge a reasonable fee for multiple cuts to your specific dimensions.
Do you warranty everything you sell?
No, but almost. We can return or refund nearly any item purchased at Main Building Supply within the item's warranty period. Ace Brand products take it a step further with a lifetime warranty against manufacturing defects, as do many of the other brands we carry. A very few manufacturers require that warranties be handled directly through them. Examples include: water heaters, outdoor power equipment with gas engines (once fuel has been added to the tank), and some brands of space heaters. If you have a problem with anything you buy from us, please let us know and we'll do everything in our power to make it right.
Do you cut and program automotive keys?
Yes! We have a full automotive key program that allows us to cut and program automotive keys and FOBs for nearly every automobile on the road. We stock keys and fobs for hundreds of automobile models, and we can get the key or fob for nearly any model shipped within a few days. Our automotive keys and fobs are "OEM" (original equipment manufacturer), meaning that they are the same key or fob you would receive from the dealer, only we charge 50-60% less than most dealers. We typically make appointments for programming, as it can take anywhere from 10 min to an hour depending on the vehicle. Give us a call to learn more.
Do you offer military, senior, first-responder, educator, or church discounts?
We respect and appreciate our guests who are active and retired military, seniors, first-responders, educators, and church members, though we do not offer specific group discounts. We do work tirelessly to provide the same excellent service and competitive prices for all our guests, and we actively support non-profit community events and organizations.
Do you support community events and organizations?
Yes! We have been a loyal supporter of the Rogue River and surrounding communities for more than 60 years. In 2019, we were awarded the Rogue River Chamber of Commerce “Business of the Year” award for our long-time community support. If you are involved in a local, non-profit event, feel free to come fill out a request for donation.
If you are interested in a large order or if you ever notice a price that seems out of line, please let us know. We'll do everything in our power to make it right. However, we do not generally price match. We work diligently to ensure that we have the products you need at competitive prices. As two of the largest suppliers in their industries, Ace Hardware and Purina Mills do a great job of ensuring us a competitive and reliable supply chain. Our regional vendors are excellent partners as well: we are often told that some our lumber and building materials prices are lower than the box stores. We love that!
Is Main Building Supply a good place to work?
Ask a member of the Can-Do Crew! Our mission is: "To provide excellent customer service, every time, because providing excellent customer service is one of the best ways to incarnate the golden rule: do unto others as you would have them do unto you." Only a great team can deliver great service every time. And a great team is made up of members who are paid competitively, feel heard and appreciated, enjoy consistent hours and a predictable schedule, have benefits, are well trained, work on a floor that is well-staffed, and share the same vision. At MBS, our vision is: "To be and become a place where everyone experiences genuine hospitality, excellent customer service, and sincere care." Each day, we work to make this vision a reality by loving our team, so that as a team, we can serve you with excellence. We think MBS is a great place to work!
Our guests love the Ace Rewards program—over 77% of the transactions at Main Building Supply occur on Ace Rewards accounts. Why?
- No receipts necessary. Need to return or exchange an item and can't find the receipt? Need us to look up a purchase? Need a print-out of your purchases for taxes? No problem! With Ace Rewards, we've got you covered.
- Instant Savings. Every month, Ace works with our vendors to offer additional savings that Ace Rewards members get instantly at check-out. No more sending in for rebates.
- Coupons. Throughout the year, Ace mails a variety of coupons that Rewards members use to save on thousands of items in-store and on AceHardware.com.
- Earned Rewards. Each month, Ace mails out earned Rewards ($5 for every $250 spent), which can be used like cash in the Ace store in which they were earned. Unlike coupons, which have rules, limits, and expiration dates, earned Rewards can be used to purchase anything we sell without restrictions, and they do not expire.
We get this question all the time! Our source is to check the Fire District 3 Website, which lists whether it is a burn day in Jackson County. Alternatively, Jackson County has a phone number for Burn Day Status: 541-776-7007.